Due to safety and hygiene reasons, we do not accept returns on any of our skincare products.
If you are unhappy with a product, please email hello@1240.co.za with a photo and a written description of the issue. We will review each case individually and, at our sole discretion, may offer a refund or replacement.

Our products are anhydrous and natural, so they may show slight seasonal variations in texture or appearance. This is completely normal and not considered a defect.
This policy is subject to your statutory rights under the Consumer Protection Act (CPA) and Electronic Communications and Transactions Act (ECTA).